Customer Care

Welcome to Anderson Club Customer Care area.
This section provides answers to the most frequently asked questions on terms of sale and our services. Should you not find the required information, please email
our Customer Care team and we will be happy to assist you.
To make purchases on Anderson Club online store you do need to register; however, we suggest you create an account to access exclusive areas and services dedicated
to our customers.

1. PRODUCT INFORMATION

On each product page you will find all available sizes,  a description and the composition of the item. Click on the product image to zoom in and see
all of the details.

2. HOW TO ORDER

Purchases can only be concluded on the website. We do not process orders made in emails, letters or faxes.
The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services
during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods
on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with
us.
From the item page, select the desired  size of the product;
Add the product to your Shopping Bag;
Once you have finished shopping, click on Shopping Bag;
Select a shipping method and a payment method ;
Enter your shipping details and on the following page enter your payment details and
Check that the information you entered is correct and click “Buy Now”.
Shortly after you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon
as the order ships we will notify you with another confirmation email.
We can only process your order if the delivery address is a residential address or a business address in one of the countries on the “We deliver to” list. We do not
deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation
or other costs:
Your payment details are incorrect or cannot be verified.
Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
There is an inadvertent error on the website, such as a payment error or the like.
We have reason to believe that you are under the age of 18.
If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Care service before you start shopping on the website.

3. PRE-ORDER

What is a ‘pre-order’ and how does it work?
A pre-order is a reservation of an item that is not yet available for sale but will be soon. An estimated delivery date is indicated for each pre-order item within the
product page.
Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
In any case you will receive a confirmation email as soon as the package is shipped.

4. FIND YOUR SIZE

The size shown on the item’s label is indicated on every product information section and converted into your country’s corresponding size. To search for the size
that interests you, please use our Size Chart which should help you find the right fit with an indicative value.
Find the right size for you with the help of our table.

5. SHIPPING INFORMATION

All prices quoted on the website will be in € EUR.
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number with an estimated delivery window. A signature
will be required upon delivery of your order.
All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates. Please note that in certain areas
of the UK and Europe, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be
held responsible for delays as a result of remote delivery locations or weather conditions.
When placing your order, please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages
and unable to take responsibility for lost packages that have been signed for as being received.

6. DELIVERY TERMS

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses – not to PO boxes. Your goods will be delivered
Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed for upon
receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with
binding effect on you.
Our carrier will make one delivery attempt. The carrier will leave a receipt, which informs you about the details of the next delivery attempt and the possibility
of a self-pickup. The carrier will usually keep the goods up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the
goods to your neighbour, if you have given your consent to this and if the circumstances allow it. Please note that the risk of loss or of damage to the goods passes
to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are
required to give notice to us. Please read more under ‘Non-conforming goods and incorrect goods’.

7. SEPARATE DELIVERIES

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out
of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate
deliveries.

8. NON-CONFORMING GOODS AND INCORRECT GOODS

If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Care service. If you notice the non-conformity or incorrect
goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive
a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.
When contacting Customer Care service you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the
goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of
course the delivery costs once we have received the goods.
Anderson Club reserve the right to reject complaints on products, which have not been handled correctly and according to instructions. Especially styles with
sewn-on parts such as sequins, beads, studs and buttons should be treated with care, which also includes knit- and silk items. This information is displayed on the
hangtag of the garment at the time of purchase and on the care label. Products with sewn-on parts will usually be delivered with extra parts e.g. sequins or buttons,
as it should be expected that parts can fall off upon usage. If you have any questions in this regard, please do not hesitate to contact us.

9. RETURNS POLICY

We aim to provide you with full satisfaction in regards to your experience with our services. If you are unsatisfied with your order, you can arrange to complimentary
return and refund. Please notify us via email of your intent to return within 14 days of receipt of your purchase(s). Returns received outside of this window
or without notification may be rejected by our team.
To arrange a return, please email at [email protected]
The following conditions must be met for the return to be accepted and the refund processed:
Item(s) must be unworn, unwashed, and unused.
Item(s) must be returned the original condition received with all garment tags still attached.
Items that have been returned without garment tags or seals will not be accepted.
Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products
returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
At this time, we are unable to process exchanges directly and recommend customers arrange a return for their original purchase and re-purchase replacement
items directly on the site.

10. REFUNDS

We endeavour to assess and accept refunds within 3 business days of their arrival to your warehouse. Once your return has been accepted, you will receive an
email confirmation of the refund being processed.
Please note that payment may take up to 10 business days to be received and that we are only able to process refunds to the original card of purchase.
Your refund will be processed minus any original delivery shipping charges selected. Please note we are unable to accept responsibility for any duties and taxes
incurred on delivery and recommend customers contact their local authorities for any further information regarding these payments.

11. SECURE PAYMENT

Payment can be made by Visa, MasterCard, Visa Debit, Visa Delta and Electron and any other methods which may be clearly advertised on the Site from time
to time. Payment will be debited and cleared from your account upon dispatch of your order by www.marykarantzou.com. You confirm that the credit/debit card
that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to
validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to www.anderson.club, we will not be liable
for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that
encrypts your card details in a secure host environment. If you are a registered www.anderson.club user, we will securely store your credit/debit card details on
our systems. These details will be fully encrypted and only used to process card transactions, which you have initiated.
To help ensure that your shopping experience is safe, simple, and secure, www.anderson.club uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence
on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering
from the Site.